Winning Help and Support Desk Services For Your Business

High-quality remote support and network monitoring services – every hour of every day.

Much more than a traditional help desk, our IT Help and Support Desk services provide our customers with professional and immediate support without the costly overheard. Our help desk is fully-staffed by certified Australian and Asian-based IT professionals who are available 24x7x365 via phone, email, web chat, or our secure web portal.

Our IT Help and Support Desk utilises the Continuous Process Improvement (CPI) model which is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework and is adaptable to your specific needs.

WNP offers three unique IT help and service desk options for organisations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center. These services include:

24x7

24×7 Help Desk

Unlimited 24×7 live Help Desk support is available in our 365 service plans. Our Help Desk is staffed around the clock with certified technical network consultants available to provide you with immediate assistance.

outsource

Outsourced Help Desk

We know how to run a busy help desk. And we are confident that we can run yours. We can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or organisational needs.